Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Items are not eligible for a return if they are damaged by the customer or if it's a consumable item. Items are also not eligible for a return if it has been over 30 days since your item arrived to you.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Returns@luxio.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at Returns@luxio.com

Processing Times
You have 30 days to submit a return request post purchase. Any time after 30 days may make a return ineligible. Once your return is received, you will receive a refund within 3-5 business days, credited to the account to which you paid from.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items, opened consumables, or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund, ranging from 5-10 business days.

Price Matching

Price matching is only available for items of the same quality and brand, and is determined on a case by case basis. Luxio.com price matching does not include discounts or on sale items from other retailers. Price Matching is not applicable for prior orders that are later discounted via Luxio. Luxio.com is not obligated to approve Price Matching, and it is up to Luxio.com’s sole discretion to approve or disapprove a price matching request. Luxio.com retains the right to deny any price matching requests. Price Matching requests must occur before or after a purchase for a period of 7 days for it to be considered for a price match credit. All Price Match requests 7 days after the date of purchase will not be considered for approval. How to request a price match: Send an email to us or use the chat bubble with a picture or link to the product with a lower price.